I recently read an article by Android Police about an issue some users are experiencing with their Chromebooks. It appears the issue has been happening since January. This made me think of whether this is the exact same problem I’ve been experiencing with my Asus CX5 Chromebook.
It sounds very similar to what I’ve had to deal with ever since I bought the Asus CX5 a few months ago. I love my Asus CX5 but the ongoing issues with the sound have been annoying. Very similar to the issues reported by others it’s very difficult to pinpoint because it’s intermittent.
This means that you can go for a few days without any problems with the audio. You then suddenly start to experience this mysterious crackling from the right speaker. I’m not 100% sure I’d describe the issue that I’ve had as crackling, even though I have experienced this. The audio issues with my Asus CX5 Chromebook include crackling, but it also sounds as if the audio is fading in and out of the right speaker.
It’s a software issue
Just like the issue with the Asus CX5. The audio problem people are experiencing with their Chromebooks appears to be a software issue. There have been reports that people have sent back their Chrome OS computers due to the audio crackling coming from the right speaker. Some customers are getting their laptops replaced with brand new devices, but the audio issue is still a problem.
This is another reason why I feel this may be the same issue I’ve had with my Asus CX5. Again, I’m not the only person who has reported issues with the speakers on the Asus CX5 Chromebook. It becomes very difficult when you have intermittent problems. Because it’s always difficult to know what you should do about it.
More noticeable when playing music or games
You’ll not really notice you have a problem if you’re using your laptop as normal. Everyday tasks such as web browsing or checking your social media is unlikely going to highlight this issue. It becomes a lot more noticeable when you have continued audio such as listening to music.
Google has a fix
The good news is Google thinks it knows what the issue is. Therefore, we should hopefully see a fix rollout for any Chromebooks that have been impacted. I’m just hoping this is the same issue that Asus CX5 users have also had to deal with. If it is, then at least it will be resolved.
However, I’m not 100% confident the issue may be the same. If it isn’t the same issue. Anyone who owns an Asus CX5 may continue to have problems with their audio.
When I contacted Asus about it. They sent me a template response confirming they’ll take a look at the device, but if no issues are found. That I could incur a charge. Something I was not really prepared to do because of the intermittent nature, which means Asus may not recognise the problem and assume all is fine.
It’s unusual for anyone using Chrome OS to experience technical issues. The Chrome OS operating system and the computers that run on it. Have a really good reputation for working out of the box.
Personally speaking, I’ve owned many Chromeboosk since 2011. This is the first time I’ve experienced issues with a Chrome OS device. This clearly shows issues like this are rare.
All that being said. I have to admit the audio problems I’ve had with my Asus CX5 Chromebook has been frustrating. I just hope this fix will also help any Asus CX5 users.